Culture
When moving to a new country, it is extremely important to get to know the local culture and traditions. It can save you from culture shock as well as any embarrassing or potentially offensive situations. Etiquette is important here, and by making an effort to understand local custom and culture, life will be much easier for you.
The local culture is based on Islamic beliefs and practices. Islam is not just a religion. It is a total way of life, which governs every activity and decision that is made in daily life. However, the UAE nationals also have some traditions that are different from those of any other Arabs.
The people of Dubai are extremely friendly, highly educated and many are well-versed in English. They are used to having expatriates living among them and are quite open-minded to the way of life of western expatriates. However, there are certain things that are just not accepted such as kissing in public or speaking negatively about Islam.
If you do your homework, and are willing to respect the ways of your host country, we are sure that you won’t run into any problems. Dubai is a great place to live and we are confident that you’ll agree.
Business
Although you will be expected to be on time for an appointment, do not necessarily expect the same in reverse. Be prepared to be kept waiting for an appointment, or even for a last-minute postponement that you will only be notified of on your arrival for the meeting.
Arabs are an event-orientated people as opposed to time-orientated, and their hospitality roots stretch back many decades when all passing strangers were welcomed with shade and coffee during their journey through this land. The event of getting together is far more important than the schedule of the event.
Never refuse refreshments offered, as this will be taken as an insult to your host. Once you have received your refreshment you may, however, just take a sip and leave the rest in the glass or cup. Generally speaking, sweet black tea with fresh mint, small glasses of fragrant coffee, fruit juice or water will be offered.
Private Home
Have clean feet or wear respectable socks, as you will be expected to remove your shoes at the entrance to the home.
If you are invited for a meal in a private home that is eaten at floor level, remember to sit so that the soles of your feet do not face anyone. Try not to eat or pick up any food with your left hand as this is considered disrespectful to their religion.
General
Although the people of Dubai are quite liberal, it would be best to avoid discussions about religion or politics in the Middle East. People here are very sensitive about these topics and the discussion may not end well. Remember that you are a "Resident Guest" of the United Arab Emirates and should be respectful of the culture and way of life here.
By nature, locals are hospitable and extremely courteous. Aggression and rude behaviour are seldom seen; authority and calm are the norm.
Many Muslim women do not shake hands with men. This is especially true about women in the Gulf region. Do not extend your hand to a local woman because she probably won’t shake it and the whole situation might just be embarrassing. However, it’s generally ok for western women to shake hands with the local men.
Working Hours
There are no set business hours in the United Arab Emirates. Companies will either choose to work a "straight shift" which is between 8:00am and 6:00pm, or in shifts which is anytime between 8:00am and 1:00pm, and then again between 4:00pm and 7:00pm.
Government departments are open from about 7:30am to 2:30pm, Sunday to Thursday.
Banks are open from 8:00am to 2:00pm Saturday to Thursday. You will find that some banks are open later or in the evenings.
Work Dress Code
Men: A tie or smart open-necked shirt is recommended for office work. A suit is not necessary, unless visiting high profile individuals.
Women: May wear knee length skirts or dresses, or trousers. Ideally, sleeves should cover the upper arm.
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