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Travellers with Special Needs |
Anyone who has been to Dubai will agree - the city provides numerous facilities and services that make life just that bit easier than almost anywhere else in the world. And it starts when you land at Dubai International Airport. The needs of all passengers are looked after, with extra facilities provided to those travellers with special needs.
Dedicated wheelchair accessible desks are located between Rows A and B in the Departures Hall. Lounges are situated on the concourse, close to Gates 9 and 22, for use by passengers with special needs as well as unaccompanied minors.
Personalised services are available upon request and include the issue of visitor passes to those escorting passengers with special needs to Departures.
For more information, contact:
DNATA Special Services
Tel: +971 4 2164617/2164615
Passengers Requiring Wheelchairs
Passengers requiring wheelchairs should notify their travel agent or airline when booking flights. All airlines involved in the passenger’s itinerary MUST be notified when a passenger is using his/her own wheelchair.
The Department of Civil Aviation (DCA) provides the following services at Dubai International Airport for Passengers with Special Needs:-
- A specially trained DCA Team (“Reaya”) ensures that courteous, professional and efficient service is provided to all passengers and visitors, whatever their needs.
- The Protocol and Public Relations Department provides governmental departments with free reception services for visiting delegations which include special needs members.
- The DCA provides dedicated disabled car parking spaces.
- Slipways are provided on the perimeter roads of Dubai International Airport, and pedestrian crossings are at road level.
- In public areas of Dubai International Airport, the majority of access doors operate automatically.
- Drinking fountains are wheelchair accessible.
- Check-in desks and counters are wheelchair accessible.
- Toilets and restrooms are wheelchair accessible.
- Lifts are wheelchair accessible.
- Club cars are available for transportation through the Airport tunnels.
- Access ramps are located between levels in the Departures food court.
- All boarding gates are wheelchair accessible.
- Porters are available to assist passengers with special needs.
- 24-hour transport, including wheelchair-accessible transport, is available to and from Dubai International Airport and for travel throughout the UAE.
- A reduced waiting time service is in place for passengers with special needs to avoid queuing.
- DCA can arrange ‘on-board’ services on all airlines for passengers with special needs.
- During travel to Hajj, special needs services and assistance are available to all Hajj passengers.
- Free valet parking is available for holders of disabled parking permits.
- Special parking is available in front of the DCA offices for holders of disabled parking stickers and permits.
- Free parking in Terminals 1, 2 and 3 is available for holders of disabled driving licences and parking permits.
- Dubai Health Department has 24-hour wheelchair provision and assistance for passengers with special needs, as required.
- Dubai Transport has two specially designed vans for transporting visitors with special needs. The vans are equipped with lifts and provide a comfortable and secure ride for passengers. To order, please give 24 hours notice by phone ( +971 4 2080808) or by internet (http://dtc.dubai.ae).
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